Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return
Email admin@liftandrun.com with your order number and what you'd like to send back. We'll reply within one working day with the return address and full instructions.

Please don't post anything back before contacting us — the correct return address depends on where your item was fulfilled from, so items sent back without an agreed return can't be accepted.

Damages and issues
Check your order when it arrives and email admin@liftandrun.com straight away if anything is faulty, damaged, or not what you ordered. A photo helps and speeds things up. We'll put it right.

Wrong size?
Not a problem, and it happens. Start a return as above, then place a new order for the size you want — that's the fastest way to get the right thing to you. Size charts are on every product page.

Exceptions
We can't accept returns on gift cards or on personalised items. Just ask if you're unsure about something specific.

Exchanges
We don't process direct exchanges. Return the item you have and place a separate order for the one you want.

EU 14-day cooling-off period
If your order ships into the European Union, you can cancel or return it within 14 days for any reason, without giving a justification. The item still needs to be unworn, with tags and in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return and whether the refund is approved. If it is, you'll be refunded to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.

If more than 15 business days have passed since we approved your return and you still haven't seen it, email admin@liftandrun.com and we'll chase it for you.